What We Manage
A plain-language breakdown of what Binnacle handles on your behalf — so you know exactly what's included before you ever sign an agreement.
Microsoft 365 is the platform every other service is built on. We procure and manage your firm's licensing as a Microsoft Partner — right-sizing subscriptions to your actual headcount, staying ahead of renewals, and ensuring no one is over- or under-licensed.
Administration goes well beyond keeping the lights on. We configure and maintain the security settings, account provisioning, license assignment, group policies, and conditional access rules that determine how your environment behaves day to day. When someone joins or leaves, we own that transition end to end.
What's included
- License procurement and management
- User account setup and offboarding
- Security and access configuration
- Exchange, Teams, SharePoint, and OneDrive
- Intune device enrollment and policy
- Renewal management and cost optimization
Your data stays yours. Your Microsoft 365 tenant and its data belong to your firm, not to us. If you ever part ways with Binnacle, you keep your environment — we help ensure the transition is handled cleanly.
Flat-rate support means your team contacts us without checking how many hours are left in the month. We are reachable by phone, text, Teams, and email — and we resolve issues rather than logging tickets and waiting for the next available slot.
Device management covers the full lifecycle of your workstations and servers: procurement guidance, configuration, protection software, patching, and troubleshooting when things stop working. We also handle printers, peripherals, and the day-to-day technical friction that slows a team down.
What's included
- Unlimited help desk — phone, text, email
- Remote support and screen sharing
- Onsite support as applicable
- Workstation and server management
- Endpoint protection and patching
- Printer and peripheral deployment
- Hardware procurement guidance
- CAD and specialty software support
Security is a layered discipline — no single tool solves it. We manage overlapping protections across your Microsoft 365 environment, your endpoints, and your identity infrastructure, so that a failure at any one layer doesn't become a breach.
Monitoring is continuous, not periodic. We watch for anomalous sign-in behavior, endpoint threats, and configuration drift — and we act on alerts rather than simply logging them. Security awareness training for your team closes the human side of the risk picture.
What's included
- Microsoft 365 security administration
- Endpoint detection and response (EDR)
- Identity and sign-in monitoring
- Multi-factor authentication enforcement
- Email security and anti-phishing
- Secure remote access controls
- Security awareness training
- Conditional access policies
Microsoft 365 is not a backup solution. It retains deleted items for a limited window and provides no protection against ransomware that encrypts live data, or gradual data loss that goes undetected for weeks. We manage a separate backup layer that covers both your on-premises server data and your Microsoft 365 environment.
The operational value is restoration capability, not simply owning backup software. We actively monitor backup jobs, validate that recoveries are viable, and know how to restore specific files, mailboxes, or entire systems when needed. That's the difference between a backup and a recovery plan.
What's included
- Offsite server backup
- Microsoft 365 data backup
- Active monitoring of backup jobs
- File and mailbox-level restore
- Ransomware recovery capability
- Disaster recovery planning
The network is the foundation everything else runs on. Internet access, cloud services, email, remote connectivity, and most daily business functions route through it. We spec, deploy, and manage the routers, switches, and wireless access points that make up your office network — and we own the problem when something goes wrong.
Beyond connectivity, we handle workstation and server procurement, ensuring hardware is appropriate for the workload and standardized across your environment. For firms with physical security needs, we manage integration of network-dependent camera systems as well.
What's included
- Router and firewall management
- Managed switches and PoE infrastructure
- Wireless access point deployment
- VPN and remote access
- Workstation and server procurement
- Camera system integration
- Multi-location support
- ISP troubleshooting and escalation
One point of accountability. When the internet is slow or a Wi-Fi access point drops, you call us — not your ISP, not your hardware vendor. We own the escalation so your team doesn't have to navigate it.
Ready to see what this looks like for your firm?
We start with a free assessment of your current environment and give you specific pricing based on your actual team size and infrastructure — before you commit to anything.
Schedule a Free Consultation See Pricing